Slate NYC Reviews

Slatenyc.com's payment method includes a subscription-based model where customers pre-book a certain number of hours each week. The total rate is calculated by multiplying the time spent by the cleaner in the space by the hourly rate, plus any additional fees and taxes. The card is charged every Sunday for the following week's subscription amount and for the previous week's hours over the subscribed hours, if any. Customers can update their payment details in Stripe if there is any change in billing address or the credit card used for payment. The company reserves the right to change its prices and billing methods, which may be updated on the company properties or communicated via email. Services can be paused or canceled through the Slate app, with specific terms for each action. Slatenyc.com maintains insurance for both loss and damage, providing comprehensive coverage for customers.

Slatenyc.com's terms and conditions outline their policies regarding service changes and claims. Customers can request a skip of service for any day without receiving a credit for the skipped day. A pause in service can be requested for a week or more, and if the request is received by Saturday 5:00pm EST of the week before the paused week, the card will not be charged for the paused weeks. To pause, a resume date is required; otherwise, it is considered a cancellation. Cancellation of service can be done at any time through the Slate app, and it will be effective at the end of the current week. There are no refunds for unused portions of the weekly rate. In terms of loss and damage, the company maintains insurance and has specific requirements for claims. For loss, credible proof is needed that the item was in the home immediately before the incident and disappeared as a direct result of the cleaner's presence. For damage, the damaged item and proof that the cleaner caused the damage are required. The company does not provide service on federal holidays in the United States and does not offer refunds for these days. Confidentiality is maintained unless required by law, and direct feedback is preferred over negative online reviews. The terms include a class action waiver and require the use of arbitration to resolve disputes. As for a shipping policy, there is no mention of it, which suggests that Slatenyc.com does not deal with physical goods that would require shipping, focusing instead on providing cleaning services and managing an event space.

Slatenyc.com is renowned for its cleaning services, catering to both single and multi-location businesses across the United States. The company excels in assembling custom-built cleaning teams managed remotely, ensuring high standards of cleanliness and hygiene. With a workforce comprising employees rather than contractors, Slatenyc.com guarantees comprehensive training, management, and legal protections for its staff, which translates into consistent quality and lower turnover. Celebrating 15 years of profitable business, the company is distinguished by its CIMS certification, a testament to its commitment to excellence in commercial cleaning. Slatenyc.com is also fully insured, providing clients with peace of mind regarding their spaces and assets. The support team is known for being proactive and accessible through various communication channels. In addition to cleaning services, Slatenyc.com operates Slate NY, an event space and nightclub in New York City's Chelsea neighborhood, offering a mix of comedy shows, live events, music performances, and an extensive adult gaming area.